Hungary
Car Hire FAQ
Why should I book online?
We search the major rental companies in Hungary and
return to you with the best rates available.
Are there any special offers/discounts running at
present?
All current offers are automatically returned in the
booking engine search results.
What is included in my rental?
Our pricing is inclusive and our rate includes: - Collision
Damage Waiver/CDW ,Theft Insurance, Liability Insurance,
Airport Fee, Unlimited mileage, Breakdown assist.
What will I need to pay for locally?
You will need to pay the balance of rental per your
voucher,(if you haven't paid it already at the time
of the booking) and any additional extras.
What will the make and the model of the vehicle be?
We cannot guarantee a specific model, only the category
is guaranteed. Please click on a car type to view all
vehicles in that group.
Can I still rent with endorsements on my licence?
If your endorsement is for a minor speeding offence
or a red light offence there is generally no problem.However,
any drink driving or insurance endorsements will not
be accepted and the rental will be refused.
I don't have my licence with me, can I collect my
vehicle?
No vehicle will be released without an original drivers
licence. Staff at the rental counter will not usually
accept a photocopy.
What are age restrictions?
Age restrictions are set by the rental companies. This
means that for insurance purposes the rental company
may have a limit on the minimum or maximum age of the
driver they can rent to. The minimum is usually 25 years
and there is no senior driver's age restriction. Some
companies also have a young or seniors driver's fee
for specific age groups. All age restrictions will be
in the terms and conditions of each rental, please click
on "Rate details" and "Drivers Age".
Please explain what a voucher is and why I need one?
Your vehicle rental voucher is a document, which the
supplier of your rental vehicle requires as proof of
the previously agreed rate. It is imperative that you
have it in your possession. If you do not produce your
voucher at the time of collection the vehicle rental
partner may ask you to pay more or refuse you your'
rental. If you do not produce your' voucher details
at the rental counter we cannot accept any appeal for
a refund.
Can you fax me my rental voucher?
Sorry, we can only e-mail all our vouchers.
I've lost my booking number, how can I locate it?
Please contact us at
info@gohunngary.eu,
state your e-mail address you made the booking with
and your issue, we will resend your voucher.
What do I need to collect my vehicle from the rental
agent?
Upon collection of your vehicle the lead driver must
produce the rental voucher, a valid credit card and
their drivers' licence. Please note that all additional
drivers must produce their driving licence.
Where can I pick up my renal car?
Our car rental suppliers' offices are at different locations
in Hungary, including Balaton Airport, Budapest and
Budapest Airport. At Budapest Airport you can pick up
your car at the car rental suppliers' rental counter
or the car rental company's representative will meet
and greet you at arrival and deliver your rental car.
Are additional extras available?
Additional extras are available. Some of these can be
requested whilst booking your vehicle online. When you
have selected the vehicle you want from the check out
page it will present you the options available and the
price. These are payable at the rental counter but cannot
be guaranteed.
There is not a full pick up/drop off address for
my rental?
The booking engine will contain only the basic booking
itinerary details, on the confirm page you will see
the pick up/drop off address. However your full booking
details will appear on your vehicle Rental Voucher.
How do I amend or change my website booking?
Please contact us at
info@gohunngary.eu,
state your e-mail address you made the booking with
and your Reference number with the amended times and
dates and we will change them for you.
Why are flight numbers so important to provide to
you?
If we do not have the correct flight details agents
will not wait at the rental counter for you. If you
have missed a flight or it is cancelled, please contact
the rental agent directly as we cannot change any booking
that commences within 24hrs. No responsibility can be
accepted or compensation allowed for a failed rental
due to the wrong flight details. The information you
have given us is on your rental voucher.
How do I add flight details to my booking?
At the time of the booking you can add your flight details
to it.
What is an out of hour's fee?
If the supplier decides to open a location outside of
its regular hours to provide a vehicle for you, then
they will usually charge a fee for doing this - this
is called an out of hours. This fee covers the cost
of staffing the location and is payable locally when
collecting the vehicle.
Can I pick up/drop off my vehicle at different locations?
One way rentals are possible. They are incorporated
into the booking process. If the booking engine does
not offer a rate, unfortunately one way rental is not
available.
How much is the security deposit I leave with the
supplier?
Deposits vary for all vehicles. Please check the rental
conditions on the quote page or your voucher to see
the amount of the liability. A valid card in the name
of the lead driver is required at the time of collection
and will act as a deposit.
How do I add additional or extra drivers to my booking?
Additional drivers can be added on arrival at the rental
office. All additional drivers must be present at the
rental counter with their own drivers licence at time
of rental, to sign the rental agreement. Once the booking
is made the voucher should list the additional drivers
in the extras section.
I made a booking but have not received a confirmation/voucher?
To ensure that you receive your e-confirmation and link
to your voucher you are required to add noreply@CarTrawler.com
to your address book. This will prevent your e-mail
account from filtering out your e-mail confirmation
and voucher as junk or spam mail. If you haven't received
your voucher, please contact us at
info@gohunngary.eu,
state your e-mail address you made the booking with
and your Reference number.
Am I able to take a vehicle cross-border to another
country?
When you generate your quote you may view the cross-border
policy in the rental conditions (please click on Rate
details). If you would like to take your rental car
cross-border to another country, please contact us before
your booking. If you have already booked your vehicle
please contact the rental agent directly, as sometimes
only certain vehicles have the cross-border privilege.
Am I allowed to take your vehicles off-road driving?
No, this is never allowed.
If I book a child seat will this definitely be provided?
Child seats are mandatory and must be requested at the
time of booking. Although instructions will be provided
you will be required to fit the child seat yourself.
For older children, it is recommended that you take
your own booster seats. All child seats are on a request
basis only. If requested and confirmed by the supplier
at least 7 days prior to departure these will be guaranteed.
How do I request Satellite Navigation (SAT NAV)
or GPS?
GPS can be requested whilst booking your vehicle online.
When you have selected the vehicle you want from the
check out page it will present you the option available
and the price. It is payable at the rental counter but
cannot be guaranteed.
What is a fuel policy?
At the booking stage of the online process (stage 3,
after you have selected which car you wish to rent),
there is a sub-heading of "Rental conditions"
- under this section you can locate the fuel policy
for the specific car. In general in Hungary, most car
rental partners will provide a full tank of fuel at
the start of the rental (for which a deposit is payable)
and this will be refunded as long as you also return
the car with a full tank.
Can I have a diesel vehicle?
We do not guarantee specific fuels in vehicles, unless
the vehicle is shown to be diesel then a diesel vehicle
cannot be requested. We suggest that, when you collect
your vehicle, you ask the supplier if they have any
diesel vehicles available within the category of vehicle
type you have booked.
Insurance Excess
When you collected your vehicle, you were asked to leave
a deposit to the value of any insurance excess, which
may be charged by our car rental partner, if the car
was damaged during the rental. If purchased at the time
of booking, the LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT
INSURANCE (INCLUDING CAR RENTAL KEY REPLACEMENT COVER)
would cover you for damage excess that you may be charged.
This damage excess can then be reclaimed through insurance4carhire.com
, subject to their terms and conditions. Please read
EXCESS REIMBURSEMENT TERMS AND CONDITIONS whilst booking
your rental car.
How do I reduce the excess on the vehicle and can
I take out additional insurances to reduce it?
You can purchase additional insurances to reduce the
excess on the vehicle. This can be done whilst booking
your rental car online or at the rental office on arrival.
Please see rental conditions for specific rates for
specific vehicles.
How do I cancel my booking?
To cancel a booking please click on the link below,
or copy and paste the link into your browser address
bar:
http://www.cartrawler.com/reserve/cancelres2.asp
enter your reference number and email address or please
contact us.
How do I contact you in the event of an emergency?
You must contact the car rental company from whom you
obtained the vehicle directly - all details will have
been given to you at the rental counter.
